Privacy & Cookie Policy

At rentluxuryvillatenerife, your privacy and trust are our top priority. This policy explains what personal data we collect, why we collect it, how we use cookies, and what rights you have — all in full compliance with the General Data Protection Regulation (GDPR).

1. Who we are

Villa Serena is a private holiday retreat in Palm-Mar, Tenerife, created and lovingly hosted by Stephanie Cime.

If you have any questions about your stay or this privacy policy, you can always reach us here:

Email: info@rentluxuryvillatenerife.com
Website: www.rentluxuryvillatenerife.com

2. What personal data do we collect?

We only collect data that is necessary to provide our services:

  • Name, email address, and phone number (via bookings or contact forms)
  • Number of guests, stay dates, preferences or requests for additional services
  • Payment data (via our booking system or external platforms like Airbnb or Booking.com)
  • IP address, browser information, and website usage (via cookies)
  • Email engagement if you subscribe to our newsletter (via ActiveCampaign)

⚠️ We do not collect or store visitor comments or user-generated content on our website.

3. Why do we collect this data?

We use your data for the following purposes:

  • To process bookings and provide relevant information about your stay
  • To respond to questions or service requests
  • To request feedback or a review after your visit
  • To analyze and improve the website and guest experience
  • To send newsletters (only if you subscribe)
  • To run personalized marketing campaigns (with your consent)
4. Cookies

Our website uses cookies to enhance your user experience. When you first visit, you’ll see a cookie banner where you can manage your preferences.

We use the following types of cookies:

  • Essential cookies: Required for basic functionality (e.g., language preferences, cookie settings)
  • Analytical cookies: Help us understand how visitors use the site (e.g., via Google Analytics, Microsoft Clarity)
  • Marketing cookies: Allow us to show relevant ads (e.g., via Meta Pixel or Google Ads – only with consent)

Cookies from third parties may also be placed via embedded content (e.g., YouTube, Instagram). You can manage or delete cookies through your browser settings or revisit the cookie banner.

For more information, please refer to our [Cookie Policy].

5. Embedded content from other websites

Some of our pages may include embedded content such as videos, maps, or social media feeds (e.g., from YouTube or Instagram). Embedded content behaves as if you were visiting the other website directly. These websites may collect data, place cookies, and track your interaction, especially if you’re logged into their services.

6. Who we share your data with

We only share your data with trusted partners who support our services, such as:

  • ActiveCampaign (email marketing & automation)
  • Google LLC (Analytics & Ads)
  • Meta Platforms Inc. (Facebook/Instagram ads)
  • External booking platforms (Airbnb, Booking.com, VRBO)

Some of these providers are based outside the EU. In these cases, we ensure proper protection in line with GDPR via the European Commission’s Standard Contractual Clauses.

7. How long we keep your data
  • Booking data: 7 years (for administrative and legal compliance)
  • Newsletter data: stored as long as you’re subscribed (you may unsubscribe at any time)
  • Cookie data: retention varies by tool (typically a few days to 12 months)

We do not collect or store comments or account data.

8. Your rights

You have the right to:

  • Request access to your personal data
  • Request correction or deletion of your data
  • Withdraw your consent at any time
  • Object to certain processing
  • Request data portability
  • File a complaint with the Belgian Data Protection Authority: www.gegevensbeschermingsautoriteit.be

To exercise your rights, contact us at info@rentluxuryvillatenerife.com

9. Where your data is processed

Data may be transferred to and processed by external tools or platforms inside or outside the EU. In such cases, we ensure appropriate safeguards as required under the GDPR.

10. International transfers

Some of our service providers (such as Google, Meta, or ActiveCampaign) may process data outside the European Economic Area (EEA). When this happens, we ensure that adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

Last updated: August 20, 2025